Frequently asked questions (FAQ)

A kit bought from Önling includes all yarn needed for the project as well as the pattern, which will be delivered digitally by email immediately after your purchase.

The smart thing about a kit (of you ask us) is that you only need to select size and colors, and then we calculate and send you the correct yarn amounts. You don't have to worry about yardage, gauge or anything like that, as we have already ensured that the yarn in the kit works for the particular design.

No,needles are not included in yarn kits and must be purchased separately. We figured that most knitters already own many needles in various sizes, so we didn't want to incur the extra cost of needles in every kit we offer.

Yes, you can purchase all patterns from Önling as single patterns and all yarns in single skeins. Check the top menu of the web shop and choose either the 'Patterns' or 'Yarn' menu.

When you purchase a gift card with Önling, you will receive a digital voucher that you (or the person you want to gift it to) can use to purchase yarn with.

Please allow a little time for the gift card to be sent to you, as we have to process your order manually. If you need the gift card here and now, please write to us at info@oenling.com to speed up the process. Please make sure to include your order number in the email.

We recommend starting with Önling no 14, which is
easy to work with.

We suggest either our linen/cotton blend yarn, Önling No 21, which is thoroughly tried and tested and is wonderful to wear on warm days. Also, we recommend Önling No 14, which is our Lyocell yarn; a light and airy yarn that is perfect for summer garments.

Our Easy Peasy collection has been specifically designed for beginners and contains patterns that are easy to knit. Whether you are a beginner knitter or just looking for an pattern that is easy on the brain, you can find an Easy Peasy pattern here

You are welcome to contact us for input on yarn substitutes, so we can help you find an Önling yarn that is perfect for the design you want to knit.

Before contacting us, we recommend you check our yarn overview for a great overview of our yarns, their gauge and thickness, to perhaps find a substitute yarn yourself.

Several of our yarns are certified organic - but we also work with many other important certifications like OEKO-TEX, GOTS and ZDHC and RWS.

You can read much more about the certifications we work with and require from all our suppliers right here

Our yarns are carefully sourced and selected from European producers. We source the majority of our yarn from Italy, but also Scotland and the Netherlands are amongst the list of producing countries we source from.

You can read much more about our philosophy on selecting yarn producers and the requirements we have for responsible sourcing of fibres here

While we generally recommend hand washing of your wool garments to maintain control over temperatures, agitation, etc., machine wash is possible, if you follow a set of guidelines / recommendations. Please read more in our detailed guide for how to wash and care for your knitted garments

We ship worlwide. For a list of countries click here.

We typically pack orders the same day or the day after we receive them. We normally ship our orders within 2 days, however during busy time periods, such as collection launches and seasonal sales, handling of orders can take a bit longer.

Also, if we have question relating to your order or have run out of stock (fx in the same lot number) it might take longer to prepare and ship your order. We will always contact you via email if there are such issues with your order.

The time it takes for your order to arrive will depend on the carrier
service available to your country and your choice of shipping method. Country
specific details, options and delivery times are listed at checkout when you
choose shipping method.

Typically orders arrive within a week in Europe and within 2 weeks to the
rest of the world. However, please allow up to 3 weeks for orders to North
America, as customs processing times can prolong the delivery.

Unfortunately, we cannot change the pickup location after the order is placed.

If your package hasn't been delivered and the tracking shows either delivered or no movement , it can be due to a couple of things:

1) Your order is prepared but not yet scanned, which likely means it's packed from our side but hasn't arrived at the distributors’ distribution center yet. You can track it via the tracking link in your shipping confirmation email. Please give it another day to see if it gets scanned soon – and please add a little extra time if it is weekend.

2) If the tracking shows that your package is in customs, please allow up to 1-1,5 weeks for the customs clearance. If your parcel isn't
delivered within 2 weeks after entering customs clearance, please contact us at info@oenling.com and we'll evaluate whether we need to consider it lost and send a replacement.

3) Sometimes parcels are delivered to neighbors or
placed discreetly on the property. Check with neighbors and around your home.
Also check with your local post office.

VAT - if you are shopping from a country in the EU:
If you are shopping from another country within the EU, we are required to charge your local VAT rate in your market. Please note that the initial price you see is WITHOUT your local VAT - but once you proceed to checkout and tell us where you want the goods sent to, we add your local VAT to the price.  This way you will not be met with any additional duties or VAT charges, once your order arrives. It is a prerequisite that your order is shipped to a country within the EU.  

VAT - if you are shopping from a country outside the EU: 
If you are shopping from a country outside the EU, we are showing you prices in either dollars or your local currency EXCLUDING VAT. This means that the price shown to you, is approximately 10% cheaper than prices shown in euros to customers within the EU (depending on currency fluctuations). This is to account for the fact that you might be required to pay your local VAT and duties once your order arrives in customs.  

Yes, sales tax is always included in the price we show you on our web shop.

Yes, we offer express shipping via UPS to many international markets for faster international delivery at additional cost.

In general we can ship to most countries, but perhaps we just haven't shipped yo your country yet. So if you cannot find your country n the list of countries please shoot us an email (info@oenling.com) to ask if we can open up for shipping to your market. In general, the answer is yes ;)

If you regret your purchase from Önling, you have the right to withdraw from your order within 90 days from the day you received your goods.

You can find our full return policy here, and the return form you have to use if you wish to return a product. Returns without a return form cannot be processed.

You can find our full return policy here, and the return form you have to use if you wish to return a product.

Yes, you can return parts of your order if you regret your purchase and you have the right to withdraw from parts or the entire order within 90 days from the day you received your goods.

You can find our full return policy here, and the return form you have to use if you wish to return a product.

Unfortunately we do not offer refunds of knitting patterns, as these are digital products delivered immediately upon your purchase.

As part of your purchase you agree that the order execution will be started and that your right of withdrawal will be lost.

The only case we offer a refund of kitting patterns is if you accidentally order two copies of the same knitting pattern in the same order. Please contact us at info@oenling.com if this is the case.

When you’ve made a purchase and want to find your knitting pattern you have two options: 1) After the purchase we send you mails with a link to your pattern. There’s a link in your order confirmation and a separate e-mail, which only contains information about downloading your pattern. 2) You can log-in to your profile here on the site and find all the patterns you’ve bought. You’re still able to create a profile, even if you didn’t have a profile at the time of purchase, just be sure to use the same e-mail you used for your purchase.

If you haven’t received a link to your pattern you can always find your patterns by creating or logging into your profile. Just be sure to use the same e-mail as the one used for your purchase.

You should be able to download it on mobile. You just need to locate where the pattern downloads on your phone, and find it
there. This can vary from device to device.

The pattern is digital and sent to your email
address, not included physically with the yarn / order. The digital pattern was sent to your email address immediately after your purchase. You can download it from the order confirmation mail or from a separate email that only concerns itself with the download of your pattern. Look for the large green text that says 'Download knitting pattern'

If you ave lost your pattern, you can do two
things:

1)    Go to oenling.com and find the pattern under your
profile. If you do not have a profile, you can create one and still find the
patterns you have bought previously. Find the profile icon on the top right
hand corner of the page, click it, and follow the instructions to create a
profile. Once created, you will be able to access all patterns bought at Önling.

We can resend a pattern to you, but you need to write
to our support on info@oenling.com and
include your name and order number. We will typically respond within 24 hours
(on week days).

Please contact our support on info@oenling.com and include your order
number and the wrong + the correct email address. We can correct your email address in our system and resend the order confirmation to your correct email address. We will typically respond within 24 hours (on week days).

Your download can contain patterns in up to four different languages, so please be sure to check all the files in the download to see if your preferred language is there.

In general we offer patterns in Danish and English. We get more and more patterns translated though, so more patterns are (and will be) available in Swedish, Norwegian and German over time.

Please check the product description section of each pattern, to see which languages it is available in.

At Önling we offer help and guidance if you experience problems with knitting one of our knitting patterns. Proceed to the formula for knitting support here.

Yes, we have many video tutorials, showing you how to knit all the most basic knitting techniques, such as casting on, how to knit, purl, make increases, decreases etc. You can see our video tutorials here.

All videos are also available on YouTube under Önling's knitting channel.

In Önling's knitting community on Facebook you’ll be able to ask for guidance, advice and inspiration from other knitters, and also share pictures of your knitting process and finished work. Find our community here.